Logsign Task Management
Purpose:
This document provides an overview and step-by-step instructions on how to use the Task Management feature within the Incident Management tab of Logsign. It aims to help security teams efficiently manage incident-related tasks, track progress, and ensure timely resolution of security incidents.
1. Introduction to Task Management in Incident Management
The Task Management feature in Logsign’s Incident Management tab allows security teams to assign, track, and manage tasks related to security incidents. It provides an organized way to handle incidents by creating task assignments, setting deadlines, and ensuring that each task is monitored until resolution.
2. Accessing Task Management in Incident Management
Steps:
-
Login to Logsign:
-
Open your browser and log in to your Logsign dashboard.
-
-
Navigate to Incident Management:
-
In the menu, select the Incident tab. This will open the incident management view.
-
-
Open Task Management:
-
Once inside an Incident, locate the Task section
-
3. Key Features of Task Management
3.1. Create a New Task
-
Navigate to the specific incident for which you want to create a task.
-
Click on Task.
-
Fill in the following details:
-
Task: Provide a clear and concise name for the task and detailed description of what needs to be done.
-
Owner: Select the user responsible for this task.
-
-
Once completed, click Save to create the task.
3.2. Task Assignment and Collaboration
-
Assign tasks to individuals or groups within your security team.
-
Tasks are linked directly to the incident, allowing for easy reference and follow-up.
3.3. Monitor Task Progress
-
The Task List will show all open tasks, their assignees.
-
Each task includes a status label (e.g., Pending, In Progress, Completed or Incomplete).
3.4. Update or Edit Tasks
-
Click on an individual task to view its details.
-
Update the task’s status, change the assignee, or modify the description as the task progresses.
-
Add comments or notes to provide updates on the task.
4. Best Practices for Using Task Management in Incident Response
4.1. Assign Clear Roles
-
Assign tasks to individuals who are best suited to handle them based on expertise.
4.2. Regularly Monitor Progress
-
Regularly check the task list to ensure that tasks are being completed as scheduled. Use the In Progress and Pending labels to prioritize actions.
4.3. Collaborate Efficiently
-
Encourage team collaboration by using the Comments section of each task to provide updates or feedback.
5. Closing Tasks
Once a task is completed:
-
Change the task’s status to Completed.
-
Ensure that all details are documented before closing the task.
-
Closed tasks remain archived for future reference within the incident record.
6. Reporting and Analytics
-
The Task Management feature integrates with Logsign’s reporting to generate reports on open tasks, completed tasks, and other transactions. This report can be exported on the incident screen with "export view" button.
-
Incident Managers can use these reports to assess the team’s efficiency and identify bottlenecks in the incident response process.