Introduction
This article describes how to assign an incident to a user by changing its owner.
User Assignment
The person responsible for the incident is expected to resolve it, conduct necessary investigations through incident cards, and take necessary actions when required.
New incidents are created with LogsignBot as the owner. The user responsible for the incident (Owner) can be changed while the incident is open. Once the owner is changed, the new user is shown as the Owner of the incident on the Incidents page.
In the screenshot above, the incident owner is the admin user.
To change the owner of a single incident, open the incident (on the Incidents page, select the incident and click More), click the owner avatar in the incident header and pick a user from the Owner list. Only local users are listed, and the owner cannot be changed after the incident is closed.
To assign several incidents at once, select them on the Incidents page and click Assign. In the Assign User window, choose a user from User List and click Save.