Assigning User to an Incident



This article will describe the process of assigning users to cases that arise from an incident.

User Assignment

The person responsible for the incident is expected to resolve it, conduct necessary investigations through incident cards, and take necessary actions when required.

Cases that arise are automatically assigned to the admin user. The user responsible for the case (Owner) can be updated. When a current case owner is changed and assigned to another user, the case will be displayed for that user in the incident management panel.


In the ss above, the case owner is the admin user.


Changing the Owner is sufficient for assigning the case owner.



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