Simple Search In Incident Management

 

 

Introduction

This article will provide information about performing simple searches within your cases in Incident Management.

Simple Search Queries

You can use the following key-value queries to search by case name, case status, and case priority level.

 

To search by case name, use the following query:

Incident.Info: "Case name"

 

 

To search by the status of the case, we need to use the following query:

Incident.Status: "Open"

Incident.Status: "Close"

 

 

To search by the priority status of the case, we need to use the following query:

Priority.Name: Low

Priority.Name: Medium

Priority.Name: High

 

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In the above example, it is shown how to search and find a case named "Multiple Critical Alerts Detected in 1 hour" which is in an open state and has a high priority level.

Used Query:

Priority.Name:High Incident.Status: Open Incident.Info:"Multiple Critical Alerts Detected in 1 hour"

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