Next4biz CMS Integration via API

Purpose

This guide explains how to obtain Next4biz CMS API credentials and how Logsign USO uses them to poll Next4biz CMS action logs and approval-workflow logs (creation and approval events) for security analytics and audit purposes.

Next4biz CMS (a Turkish customer-experience / contact-center management platform, part of the Next4biz CRM/CSM/BPM suite) exposes its audit trail through a REST-style ReportService rather than syslog. This API poller is the supported way to bring these logs into Logsign USO.

Prerequisites

You need a Next4biz user account with API access enabled. Next4biz's own API Terms of Use state that API credentials are issued as either an API Key or a username/password pair; this integration uses the username + password option (HTTP Basic Authentication).

Next4biz enforces IP allow-listing on its API: "IP restrictions apply to API access; only requests originating from permitted IP addresses may access the APIs." Before onboarding, contact your Next4biz account manager to have the Logsign poller's egress IP added to the allow list, or requests will be rejected regardless of valid credentials.

Step 1: Obtain API Credentials in Next4biz

Generate or confirm a Next4biz username and password with API access from within the Next4biz application interface, per your account administrator. Next4biz's terms require that these credentials not be shared with third parties, and that they be rotated immediately from the same interface if compromised.

Step 2: Confirm Your API Host and Report Service Path

Identify your Next4biz API host (the domain you use to reach your Next4biz instance).

Important, unverified: the current implementation's ReportService path includes a fixed identifier that is not a customer-supplied configuration field. It is not confirmed whether this value is constant across all Next4biz installations or specific to the tenant this integration was originally built against. Before onboarding a new customer, confirm with Next4biz support whether this identifier is correct for that customer's instance; if it is tenant-specific, requests will silently target the wrong (or a nonexistent) report path.

Step 3: Configure the Integration in Logsign USO

Log in to Logsign USO and add a new Next4biz CMS data source. You will be asked for:

Logsign authenticates every request with HTTP Basic Authentication using the username and password you provide (no separate token exchange). Logsign then periodically polls three Next4biz ReportService reports and normalizes each returned record into a Logsign event:

Each report is paginated independently (100 records per page, up to 49 pages per poll cycle) and tracks its own time-based cursor so polling resumes from where it left off.

Notes and Limits

• Next4biz's API terms state that "time- and volume-based limits" apply to API usage, but exact numeric thresholds are not published. This is unverified; confirm current limits with Next4biz support for your account before high-volume onboarding.
• IP allow-listing is required by Next4biz (see Prerequisites). If polling stops and you see repeated authorization failures, first confirm the Logsign egress IP is still on the Next4biz allow list, and that the API user's credentials have not been rotated or disabled.
• The integration is server-side time filtered: Logsign sends explicit start/end date parameters on every request and Next4biz filters on its side, so no client-side time filtering is needed.
• The report path currently used by this integration (see Step 2) contains a fixed identifier that is not sourced from your data-source configuration. If your Next4biz environment uses a different ReportService identifier, this integration will not work as-is without engineering verification. This has not been confirmed against Next4biz's tenant model and should be checked before go-live for any customer other than the one this integration was originally built for.
• This poller only covers the three report types listed above (action logs and approval creation/approval events) from Next4biz CMS's ReportService. Other Next4biz CRM/CSM/BPM data (e.g. tickets, cases, process instances) is not part of this integration and would require separate connectors.
• If you notice records being delivered more than once, or a TLS certificate warning from your Next4biz host, contact Logsign support: both are known implementation limitations being tracked for a future update and do not require any customer-side configuration change.