ServiceNow - Responses Integration

Overview

ServiceNow is a comprehensive suite of tools and modules to manage different aspects of IT operations, including incident management, problem management, change management, configuration management, and asset management.

Prerequisites

• Logsign 6.3.+ versions support this integration.

Configure On ServiceNow

Forwarding settings are completed as follows:

1. Log in to the ServiceNow portal.
2. Click System OAuth > Application Registry and then click RESTAPI.

3. In the Client ID box, copy the value.
4. In the Client Secret box, click the lock icon and the copy the value.

Configure On Logsign

Forwarding settings are completed as follows:

1. Click Settings > Integrations > Responses.
2. In the ‘Search’ part, write ServiceNow.
3. Click ‘Configure’ and then click ‘+Device’.

4. Define the settings as follows:

• Device Name: Define the Device Name.
• Host: The IP address of the ServiceNow device/product to be integrated with Logsign.
• Username: Specify the user you have defined in ServiceNow.
• Password: Specify the password you have defined in ServiceNow.
• Client Id: Specify the Client ID.
• Client Secret: Specify the Client Secret.

5. Click Create to save the changes.

Methods

CREATE_INCIDENT

• Device: Select the configuration you have configured.
• Short Description: Define the short description.
• Description: Define the description.
• Urgency: Define the urgency level.
• Impact: Define the priority order.
• Category: Specify the category you want to assign.
• User List: Specify the user you want to assign.
• Assignment Group: Specify the assignment group you want to assign.